Nobody could have predicted the impact of the COVID-19 pandemic. But in the face of global uncertainty, the team at Yorkshire-based Cirrus Research has continued to do their very best to keep supplying their customers with everything they need, to help them protect employees and residents from the dangers of excessive noise.
As a manufacturer and supplier of noise measurement instruments, Cirrus Research serves numerous clients in essential sectors, including local authorities, housing associations, the emergency services, and food manufacturing plants and distribution centres. The Cirrus Research team often speak of their sense of duty to their customers, and the safety and well-being of those their products help protect. The team's response to the COVID-19 crisis has demonstrated this dedication in abundance.
One of the critical areas of the Cirrus business is its service centre and calibration laboratory, which ensures that people's equipment functions correctly and that it is compliant with the regulations governing noise measurement. An initial decision to close the Cirrus service centre and calibration lab, in light of the COVID-19 pandemic, was met with concern by some of the firm's key clients. Many of them said they were worried about being unable to ensure that the equipment they use to keep people safe, was working correctly and compliant with health and safety law.
In response to these concerns, the service and calibration team expressed a desire to carry on working, so that they could continue to provide the services that their key clients rely on so heavily. Cirrus Research Managing Director said: "I can barely put into words how proud I am of our service and calibration team. Their determination to carry on working to help those in key sectors is inspiring."
Members of Cirrus' Senior Management Team have also gone above and beyond their normal lines of duty.
As many members of the Cirrus team were sent home to safeguard their health and well-being, it was up to senior managers to roll their sleeves up and fill in the gaps, with one of the most significant being in the product despatch department. From the Head of Sales through to the Product Development Manager, everyone had to learn new skills incredibly quickly. Together, they ensured that instruments that had been either serviced or purchased were sent to their customers on time.